Empower Impact Call Centre

Why

access

Multiple Campaigns access - Reliable and Cost Effective- 10AM to 6 PM availability

business intelligence

Real Time Reports- Data Driven Analytics- Centralized Control on Operations

ROUTING

Timely and Accurate Routing of Customer’s Grievances- Accountability of Action- Timely Escalations Resolution

Our services

Inbound Customer Service

Outbound Customer Service

Feedback and Job Readiness

Quality Validation

CRM, Campaign management and Call recordings

Customer Satisfaction Survey

Check out our past work

Take a peek inside our Wonderworld

Work Sectors

Healthcare

Would it help if someone scheduled your appointments for you? All you have to do is confirm or reschedule if necessary.

Education/Vocational Skill Programs

To evaluate the training quality check, encourage the absent students and counsel .A single window solution for students by which they can contact their counselor at any point in time.

CSR Programs

To verify/validate the ground data. To conduct the baseline surveys

Our services

Monitoring and Evaluation

In this activity, we ensure the monitoring and evaluation for training programs, training delivery and staff behavior.

Quality Monitoring

It should bring up the identification of process wise training gaps to improve and it will be easy to follow up with absent students who are difficult to reach physically

Placement Counselling

We counsel youth about the available job opportunities, jobs youth would be better suited for, encourage and do the brainstorming to enable them to make the career centric decisions.

Queries & Grievances

We have now introduced an inbound facility where students/customers can call us anytime they want to share their feedback or raise their grievances.

Information

For all important announcements such as assessment date, interview date, field visit, etc. SMSs are sent to students.

SMS/WhatsApp facility

For all important announcements such as assessment date, interview date, field visit, etc. SMSs are sent to students.

Retention Activity

The youth we work with are from low income backgrounds, have never been exposed to the working environment and find it difficult to cope up to this new atmosphere in the initial days. Handholding them during the initial 90 days for them so that stay motivated and continue on the job 

Contact

For any inquiries please email

hareram.gaur@empowerpragati.in